Shipping policy

About shipping charges

・Domestic shippingis as follows.

[Hokkaido] Hokkaido 1000 yen
[North Tohoku] Aomori prefecture, Iwate prefecture, Akita prefecture 730 yen
[Tohoku] Miyagi Prefecture, Yamagata Prefecture, Fukushima Prefecture 620 yen
[Kanto] Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Tokyo, Kanagawa Prefecture 620 yen
[Shinetsu] Niigata Prefecture, Yamanashi Prefecture, Nagano Prefecture 620 yen
[Tokai] Gifu Prefecture, Shizuoka Prefecture, Aichi Prefecture, Mie Prefecture 620 yen
[Hokuriku] Toyama prefecture, Ishikawa prefecture, Fukui prefecture 620 yen
[Kansai] Shiga prefecture, Kyoto prefecture, Osaka prefecture, Hyogo prefecture, Nara prefecture, Wakayama prefecture 620 yen
[China] Tottori Prefecture, Shimane Prefecture, Okayama Prefecture, Hiroshima Prefecture, Yamaguchi Prefecture 620 yen
[Shikoku] Tokushima prefecture, Kagawa prefecture, Ehime prefecture, Kochi prefecture 730 yen
[Kyushu] Fukuoka prefecture, Saga prefecture, Nagasaki prefecture, Kumamoto prefecture, Oita prefecture, Miyazaki prefecture, Kagoshima prefecture 730 yen
[Okinawa] Okinawa 1200 yen
*There will be no additional shipping charges for remote islands or some areas.

*Free shipping for purchases over 6,600 yen (tax included) outside of Okinawa and Hokkaido.
*For Okinawa and Hokkaido, the purchase amount is 11，000 yen(tax included)Free shipping for orders above.

 

・Overseas shippingwill be as follows

Shipping charges are automatically calculated based on the preset weight of each item.However, if the total weight exceeds 30 kg,Please contact us before purchasing (PayPal invoices also available).

We will contact you separately regarding shipping charges for items over 30 kg.Additionally, if the dimensions of the parcel (total width x depth x height) exceed 90cm, it will also fall outside the "Standard Shipping" category and will need to be shipped via EMS or International Parcel, which is calculated separately.We will contact you regarding further arrangements.


Shipping method

・Domestic shippingThe delivery method is as follows

Yamato or Yu-Pack (not available)
Free shipping via courier service (Yamato or Yu-Pack) except for remote islands in Okinawa Prefecture
Mail delivery
●Yu-Pack (Japan Post)
●Yu-Packet (Japan Post)
●Click Post (Japan Post)
●Kuroneko Yamato Takkyubin (Yamato Transport)
●Kuroneko Yamato Mail (Yamato Transport)

・Overseas shippingDelivery methods are Japan Post's EMS, small package (registered mail), or Kuroneko Yamato (UPS). You will receive your product in the fastest possible delivery time. In the case of EMS, the insurance amount is included in the shipping fee up to 20,000 yen, and after that, a guarantee fee of 50 yen will be added for every 20,000 yen.

 

Points to note about shopping

1. About returns, exchanges, and warranties
Returns when the cause is ours If the cause is ours, such as the product being damaged, we will refund or replace the item at our expense. Please contact us within one week after receiving the product and return the product (cash on delivery). Returns due to customer's convenience If the return is due to customer's reasons, please note that you will be responsible for the return shipping fee.。


About shipping

1. Regular products
-We will ship within 7 business days after payment is confirmed.